User blogs

What Does a Network Operations Center Technician Do?

The network operations center technician is responsible for providing support to basic network operations functions, including troubleshooting and providing solution to customer service problems; full-time managed services; Radio Frequency (RF) interference events; and Ocassional Use (OU).

His/her job description entails responding to emails to schedule and coordinate services for customers applying occasional-use resources; replying to incoming calls, and monitoring information on all sites, backhaul, and network infrastructure.

It also involves providing the highest degrees of technical support and customer service, analysing and resolving problems relating to service and reducing service disruptions.

Learn more: what is an administrator

The NOC technician’s role participates in 24 by 7 rotating shift coverage and on-call support as may be required.

He/she is responsible for checking network events, initiating incident, carrying out high level triage, and managing notifications and escalations 24/7.

He/she is expected to communicate directly with customers when necessary and collaborate with Tier2 organizations, and be able to diagnose issues affecting software, hardware, and systems.